Orders are shipped by USPS or FedEx Ground, FedEx 2 day or FedEx Standard Overnight. Orders that are being sent "Next Day Fedex" or "2nd Day Fedex" need to be received by 2 P.M. (EST) in order to be sent "that same day" ... Orders received after 2 P.M. will be sent the following business day. Orders received over the weekend will be sent on the following Monday. Please note that Fedex will not deliver to a P.O. Box. Fedex shipping rates outside the "Continental United States" will incur a higher shipping charge. A shipping quote will be given by calling 1 877892-4377.

Orders are normally shipped within 24-48 hours after receipt. Tracking information is sent to the email address provided.

You will get an email confirming your order as your credit card is processed. We can accept American Express, Visa, MasterCard or Discover Cards. We never see your credit card details. We also accept payment through PayPal. If you prefer to order by phone, we have an order line on 1 (877) 89-CHESS (24377).

If you use a credit card to pay for your purchase, you will be asked to provide your CVV2 code. This is an anti-fraud measure.

Returns and Exchanges

Refunds are accepted under the standard 30 day return policy. This means you have 30 days from the date of order to initiate and mail the return. You will pay shipping costs to return the product. When the product is received, the product amount is refunded to the credit card or payment method issued, or optionally issued as a store credit if desired. 

Damaged or defective on delivery

If a product arrives damaged, email or call customer service with the details and a replacement item will be issued.

Software sales returnable only if item(s) have not been opened / used. Defective software will be replaced.

Security

You can shop at chess4less.com with confidence. We have partnered with Authorize.Net. Authorize.net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.